Privacy Policy
This Privacy Policy explains how Global Access Incorporated (“Global Access,” “we,” “us,” or “our”), the operator of the Portfolio-Intel platform at portfolio-intel.com (the “Service”), collects, uses, shares, and protects your information when you use the Service. By creating an account or using the Service, you agree to the practices described here.
1.Information We Collect
We collect information you provide directly, information generated as you use the Service, and information we receive from the brokerages and service providers you connect.
Account & profile information
When you register, we collect your name, email address, and a securely hashed password. For paid tiers that require security texts (Pro+), we also collect your mobile phone number and your SMS consent status.
Payment information
Paid subscriptions are processed by our payment processor, Stripe. Stripe collects and stores your card details directly; we do not receive or store full payment-card numbers. We retain limited billing records such as plan, subscription status, and transaction identifiers.
Brokerage & financial data
With your authorization, we connect to your brokerage accounts — directly via the tastytrade API and via SnapTrade for Fidelity and other supported brokers — to sync data such as holdings, positions, balances, and transaction history. We use this data to power your dashboards, analytics, and trade scoring. Broker credentials and access tokens are encrypted at rest.
Mobile & messaging data
If you opt in to text messages, we collect your mobile number, consent records (including the date, time, and method of opt-in), verification codes, and delivery/opt-out status needed to operate two-factor authentication and account alerts.
Usage, log & device data
We automatically collect log data such as IP address, browser type, device and operating-system information, pages viewed, timestamps, and referring URLs. We also record authentication events (for example, login history) for security.
2.How We Use Your Information
We use the information we collect for the following purposes:
- Provide and operate the Service — create and maintain your account, sync your brokerage holdings and transactions, and generate the analytics, watchlists, discovery lists, and trade scores you request.
- Secure your account — authenticate logins, deliver two-factor authentication and sign-in codes, detect suspicious activity, and enforce our Terms.
- Send text messages you’ve consented to — deliver security codes, sign-in verification, and account or position alerts through our SMS program (see Section 3).
- Process payments — manage subscriptions, billing, upgrades, and renewals through Stripe.
- Communicate with you — respond to support requests and send service-related notices such as changes to features, security, or these policies.
- Improve the Service — understand how the Service is used, diagnose problems, and develop new features.
- Comply with law — meet legal, regulatory, tax, and recordkeeping obligations and respond to lawful requests.
We do not sell your personal information, and we do not use your brokerage or financial data for advertising. Financial data is used to operate the Service you asked for — nothing else.
3.SMS / Text Messaging Program
Portfolio-Intel offers an account-security and alerts text-messaging program. Participation is entirely optional and is not a condition of purchasing any product or service.
Types of messages
If you opt in, you may receive: two-factor authentication codes, sign-in verification codes, and account, security, or position alerts related to your use of the Service. These are transactional, account-related messages; we do not send marketing texts through this program.
How you consent (opt-in)
You may provide consent in two ways: (1) by checking the SMS-consent box during signup for a plan that uses security texts, and (2) by enabling the text-message toggle in your account settings. In both cases we record your opt-in. You may also be asked to verify your number with a one-time code.
Message frequency
Message frequency varies and depends on your account activity (for example, how often you sign in or trigger an alert).
Cost
Message and data rates may apply, depending on your mobile carrier and plan. Portfolio-Intel does not charge you for text messages.
Opting out & help
You can cancel the SMS service at any time by texting STOP to any message. After you send STOP, we will send a final confirmation and will stop sending texts unless you opt in again. You can also disable texts in your account settings. For help, text HELP or contact us using Section 12. Note that opting out of texts may disable SMS-based two-factor authentication and could affect your ability to sign in.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Your mobile opt-in is never shared or sold. The information you provide when opting in to text messages — including your phone number and consent — is used solely to operate this messaging program. We do not share or sell mobile opt-in data or consent to third parties or affiliates for their marketing purposes.
4.Cookies & Analytics
We use cookies and similar technologies to keep you signed in, remember preferences, secure the Service, and understand how it’s used.
- Essential cookies — required for authentication, session management, and security. The Service will not function correctly without them.
- Preference cookies — remember settings such as display and watchlist choices.
- Analytics — we may use analytics to measure aggregate usage and improve performance. Analytics data is used in aggregate and is not used to build advertising profiles.
You can control cookies through your browser settings; blocking essential cookies may prevent you from logging in or using core features. We honor browser-level opt-out signals where required by law.
6.Third-Party Service Providers
We rely on the following categories of processors. Each has its own privacy practices governing data it handles:
- Stripe — subscription billing and payment processing.
- tastytrade — direct brokerage connectivity for account and market data. tastytrade is a separate, unaffiliated company.
- SnapTrade — brokerage account aggregation for Fidelity and other supported brokers.
- SMS/messaging provider — delivery of two-factor and alert text messages.
- Hosting & infrastructure — the servers and infrastructure that run the Service.
7.Data Retention
We keep personal information for as long as your account is active and as needed to provide the Service. After account closure, we retain information only as long as necessary to comply with legal, tax, accounting, and recordkeeping obligations, resolve disputes, and enforce our agreements, after which it is deleted or de-identified. SMS consent and opt-out records are retained as required to demonstrate compliance with messaging regulations.
8.How We Protect Your Data
We use technical and organizational safeguards designed to protect your information, including encryption in transit (TLS) and at rest for sensitive credentials (AES-256), strong access controls and tenant isolation at the database layer, optional two-factor authentication, and least-privilege access for staff. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your data and to notify you where required if an incident occurs.
9.Your Privacy Rights & Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — ask us to delete your personal information, subject to legal retention limits.
- Portability — request your information in a portable format.
- Opt-out — opt out of text messages (Section 3) and non-essential cookies (Section 4). We do not sell personal information.
- Non-discrimination — we will not deny you service or charge you differently for exercising these rights.
To exercise any of these rights, contact us using Section 12. We may need to verify your identity before responding. Residents of California (CCPA/CPRA), the EEA/UK (GDPR), and other jurisdictions may have additional rights; we honor those rights as applicable law requires.
10.Children’s Privacy
The Service is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a minor has provided us information, contact us and we will delete it.
11.Changes to This Policy
We may update this Policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide additional notice through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
12.Contact Us
Questions about this Policy or your information? Contact us at:
Global Access Incorporated
Portfolio-Intel
Email: support@globalaccessinc.com
Phone: (615) 333-2577
Mailing address: PO Box 1885, Smyrna, TN 37167